You can contact BlockCart support through chat inside the app. If a rule is not working as expected, a few details will help us understand what happened.
Before you contact us
If a checkout rule is not stopping an order, check My rule isn't blocking checkout. If a payment method still appears, check My payment method is still showing. These guides cover the most common causes.
Open support chat
- Open BlockCart in your Shopify admin and go to the home page.
- Under Need support or have any questions?, select We're here to help. The support chat opens in the app.
We can see which store you're writing from because BlockCart sends the shop name to the chat automatically.
What to include
Tell us the rule name and whether it is a checkout rule or a payment rule. Include its Rule input, what you expected to happen, and what happened instead. If the rule shows a sync status or error, copy the status and the full error text.
Add a screenshot of the rule or the result in Shopify checkout. If possible, include a link to a test checkout where you can reproduce the issue.